Parts & Components Shipping Policy


We strive to get your parts to you as quickly and efficiently as possible.


Vertical Express’s Parts & Components Department is proud to offer you several shipping options through UPS so you can select the one that best fits your needs. Those options currently include:

UPS Ground

5 – 7 day delivery

UPS 3rd day

3 business days

UPS 2nd day

2 business days

UPS Next Day Air

10 am next business day

UPS Next Day Air Early AM

8 am next business day

UPS Saturday Delivery

Friday shipment to you Saturday morning

 

All of our products ship from Vertical Express’s Parts & Components Warehouse in Walnut, MS.

 

Estimated Delivery Time

Our estimated delivery time is dependent on the following three (3) factors:

Availability - Efforts are made to ship all orders on the day they are received. This includes most “in-stock” parts and overnight orders. Vertical Express’s Parts & Components Department strives to keep 100% of our parts in stock at all times. In the event that a part does go on backorder, a corresponding notation will appear on our website and our team will also advise you of that status at the time of your order.

Method of Delivery - Delivery time is based on "business" days, excluding legal holidays. Accordingly, an order placed on a weekend or holiday will leave the warehouse the next work day.

Cut-Off Time - All Air orders must be received no later than 4 PM Central Time in order to ship same day.

 

Vertical Express New Installation Freight Policy


Vertical Express’s shipping terms are FOB Factory, meaning the Purchaser accepts ownership at pick-up of materials from the Middleton, Tennessee facility. The Purchaser is responsible for shipping costs and bears ownership when the goods are loaded.

When the Manufacturer completes production, the Purchaser will be notified that the materials are ready for pick-up.

Notification will include the following:
1. Job name
2. Job number
3. Weight
4. Number of pieces
5. Dimensions

It will then be the responsibilty of the Purchaser to arrange pick-up and shipping of materials within 48 hours of notification.

Please note that Vertical Express will no longer offer pre-paid freight options.