Vertical Express Limited Warranty Policy

Vertical Express warrants its products against defects in workmanship and material to the original purchaser provided the material has been properly cared for, properly installed and operated under normal conditions. Vertical Express will correct any proven defect in material or design as described.

The warranty periods will be eighteen (18) months from date of shipment for new Traction Equipment and eighteen (18) months from date of shipment for new Hydraulic Equipment. Purchased parts will be covered under warranty for six (6) months from date of shipment. The warranty policy will not cover certain consumable components that are considered a normal cost of doing business such as brushes, lamps, fuses, seals, etc. Product problems due to acts of God, nature or accidents will not be covered under this warranty policy.

Product Claim Procedures for Material

All product claims for material are made through the warranty coordinator. The warranty coordinator will require the job number with specific problem information to determine the required fix as well as identifying the source of the problem. The product claim can be faxed, E-mailed or called in. Once a remedy has been identified and the problem determined a warranty issue, the coordinator will enact the required factory order to resolve the warranty claim.

Product claims concerning short shipments for oil jobs will be considered for a period of three (3) months from date of shipment.

Product claims concerning short shipments for traction jobs will be considered for a period of six (6) months from date of shipment.

Product claims on both oil and traction jobs on upper level items in the consolidated shipping document will be considered only on the day of delivery of the equipment. This equipment must be signed as short.

Damage from shipment when concealed will be covered for 30 days from date of shipment.

Vertical Express will ship all warranty replacements prepaid by the most economical surface transportation. Air or other priority shipment will be considered per claim and determined by looking at cost and customer requirements. Early AM deliveries will only be made under special circumstances determined by the Warranty Manager. Any Office agreeing to pay for early AM deliveries may do so at any time.

Before returning any material to Vertical Express, approval must be obtained from a warranty coordinator in the form of a Return Goods Request document. This document will indicate where and to whom the material should be sent. RGR material must be returned within forty five (45) days of RGR document date. All material will be sent using pre-addressed and pre-paid labels sent with the Warranty material to Vertical Express with accompanying RGR document for identification. Material must be properly packed to protect against physical damage. RGR material not returned will result in billing of replacement material at full cost.